This Shipping & Delivery Policy explains how orders placed through the amtopm website are processed, shipped and delivered.

Orders are shipped to the address supplied at checkout, subject to product availability, payment confirmation and serviceability.

Applicable shipping charges, taxes and any delivery fees will be shown at checkout before an order is placed.

Promotional free-shipping offers may have eligibility conditions, minimum order values, exclusions or validity periods.

Orders are normally prepared for dispatch after payment and order details have been verified.

Processing times may vary with product availability, order volume, weekends, public holidays and other operational conditions.

An order is not considered cancelled until amtopm confirms the cancellation in writing.

Delivery estimates are indicative unless a delivery date is expressly guaranteed at checkout.

The available estimate may depend on the destination, courier service, serviceability and the date the order is dispatched.

Where tracking is available, shipment details may be shared through the contact information supplied with the order.

Tracking information is provided by the courier and may take time to update after dispatch.

Customers are responsible for providing an accurate name, address, PIN code and reachable contact number.

Contact amtopm immediately if an address error is noticed before dispatch. An address change cannot be guaranteed once fulfilment or shipping has begun.

Repeated failed delivery attempts, an incorrect address, an unreachable recipient or refusal to accept delivery may result in the shipment being returned to the sender.

Additional delivery or re-dispatch charges may apply where lawful and disclosed. A return to sender does not automatically create a refund entitlement.

Delays may arise from courier disruption, weather, strikes, public events, remote-area restrictions, incorrect information, technical issues or circumstances beyond reasonable control.

We will provide reasonable assistance and updates where practical, but we cannot guarantee uninterrupted courier service.

Please contact support promptly with the order number and photographs of the parcel and product if an order arrives damaged, tampered with, incomplete or materially different from what was ordered.

Keep the product, outer parcel and packaging until the complaint is resolved. The applicable remedy is handled under the Returns & Refunds Policy and applicable law.

For shipping questions, contact amtopm through the Talk to us section on the Support page and include your order number where applicable.

This Policy should be read together with the Terms & Conditions and Returns & Refunds Policy.